Deleting your account and data
Last updated 15 September 2026. Zenze, Entebbe, Uganda. Contact: support@paidupbyzenze.com
If you have a PaidUp account
- Log in and open Settings.
- Under Delete my account and data, choose Request deletion.
- We record the request and email you a confirmation.
Reminders stop straight away. You can cancel the request from Settings for 7 days. After that, your account and all of your business's data are permanently deleted, and in any case within 30 days of your request. You can also email support@paidupbyzenze.com from the address on your account.
What is deleted
- Your login, name, email and phone number
- Your businesses and their settings
- All customers, invoices, payments, promises to pay and notes
- All reminders and replies, reminder schedules and consent records
- Audit log entries about your account
What we keep
A minimal record that a deletion request was made and completed, with dates and internal reference numbers but no names, contact details or invoice data, so we can show we honoured it. Backups containing your data are overwritten on a rolling basis. We keep information longer only where a law requires it, and only for that purpose.
If a business sent you reminders through PaidUp
The business that contacted you controls your details. Ask that business to delete them, or reply STOP to stop SMS reminders. You can also email support@paidupbyzenze.com and we will pass your request to the business and help it respond.
Facebook and WhatsApp
If you connected WhatsApp to PaidUp, deleting your PaidUp account also removes PaidUp's access tokens and stored message data. To remove PaidUp from your Meta business settings, remove it under Business settings in Meta Business Suite.